CUSTOMER SERVICE, MiFID

Customer service hours

Monday to Friday

Customer service hours General administration of affairs, in-person submission of orders	8:30 a.m. to 4:30 p.m.

Cash desk opening hours

Cash deposit and withdrawal

The fulfilment of the customer's need to withdraw cash in excess of
HUF 1,000,000 is guaranteed only if you inform EQUILOR Ltd of your
intention to withdraw cash in writing by 2 pm on the day preceding the
cash withdrawal ! Detailed information on Cash desk opening hours is
available in the actual Condition List.

Business hours Receipt of customer orders for brokerage transactions concerning financial instrument

Receipt of orders for securities transactions to be executed in the domestic market and futures/forwards to be executed in the domestic or international markets	8:30 a.m. to 5:10 p.m.
Receipt of orders for securities transactions to be executed in the international markets.	8:30 a.m. to 10:00 p.m.
Purchase or sale of the shares of investment funds	The cut-off time announced on the website of Equilor Ltd less 30 minutes
Admission by the system of orders given by the customer via the EQUILOR Trader or MFOR Trader platforms	From 11:00 p.m. on Sunday to 11:00 p.m. on Friday continuously, subject to the provisions of the contract connected to the application

Settlement deadlines for financial transactions

FX transfer with performance on T day	8:30 a.m. to 11:00 a.m.
Conversions in excess of EUR 20,000 (individually priced)	8:30 a.m. to 4:00 p.m.
HUF transfer (VIBER)	8:30 a.m. to 3:00 p.m.
HUF transfers (not VIBER) with value on the date of the order	8:00 a.m. to 3:30 p.m.
HUF transfers (not VIBER) with value on the banking day following the date of the order In-house transfers of cash between client accounts Transfers of cash to Equilor Trader, MFOR Trader or MetaTrader accounts	3:30 p.m. to 4:30 p.m.
EQUILOR undertakes to execute in-house account transfers submitted within the indicated timeframe on T day, whereas orders submitted after cut-off time will be executed on the next banking day	8:30 a.m. to 4:30 p.m.

Orders submitted after the relevant cut-off time on facsimile, or via the EQUILOR DIRECT system that are received by EQUILOR will be processed and forwarded for execution on the next banking day.

Complaint management

You may file your complaint with our Client Service / Front Office staff on the phone at (+36-1) 430 3980 during customer service hours (Monday to Friday 8:00 a.m. to 4:00 p.m. on bank workdays), 8:00 a.m. to 8:00 p.m on Wednesdays - in case it is a bank working day - or anytime by e-mail to the address panaszkezeles@equilor.hu. On any other forms of filing a complaint you may learn from our Complaint Handling Policy.

Please find below EQUILOR’s Complaint Handing Policy.

Complaint Handling Policy

Conflict of interest handling

Please find below EQUILOR’s Conflict of Interest Policy.

Conflict of Interest Policy

Best execution

Please find below EQUILOR’s Best Execution Policy.

Best Execution Policy

Business terms and conditions

Please find below EQUILOR’s Business terms and conditions.

General business terms and conditions

Fees and Conditions