Customer Service

  Monday to ThursdayFriday
Customer service hours General administration of affairs, in-person submission of orders 8:30 a.m. to 4:30 p.m.
Cash desk opening hours Cash deposit and withdrawal The fulfilment of the customer?s need to withdraw cash in excess of HUF 500,000 is guaranteed only if you inform EQUILOR Ltd of your intention to withdraw cash in writing by 12:00 noon on the day preceding the cash withdrawal! 8:30 a.m. to 4:00 p.m. 8:30 a.m. to 2:00 p.m.
Business hoursReceipt of customer orders for brokerage transactions concerning financial instruments Receipt of orders for securities transactions to be executed in the domestic market and futures/forwards to be executed in the domestic or international markets 8:30 a.m. to 5:10 p.m.
Receipt of orders for securities transactions to be executed in the international markets 8:30 a.m. to 10:00 p.m.
Purchase or sale of the shares of investment funds The cut-off time announced on the website of Equilor Ltd less 30 minutes
Admission by the system of orders given by the customer via the EQUILOR Trader or MFOR Trader platforms From 11:00 p.m. on Sunday to 11:00 p.m. on Friday continuously, subject to the provisions of the contract connected to the application
Receipt by the system of orders submitted by the customer via the EQUILOR MetaTrader platform From 10:00 p.m. on Sunday to 10:00 p.m. on Friday continuously, subject to the provisions of the contract connected to the application
Settlement deadlines for financial transactions FX transfer with performance on T day 8:30 a.m. to 11:00 a.m.
Conversions in excess of EUR 20,000 (individually priced) 8:30 a.m. to 4:00 p.m.
HUF transfer (VIBER) 8:30 a.m. to 3:00 p.m.
HUF transfers (not VIBER) with value on the date of the order 8:00 a.m. to 3:30 p.m.
HUF transfers (not VIBER) with value on the banking day following the date of the order 3:30 p.m. to 4:30 p.m.
  • In-house transfers of cash between client accounts
  • Transfers of cash to Equilor Trader, MFOR Trader or MetaTrader accounts
EQUILOR undertakes to execute in-house account transfers submitted within the indicated timeframe on T day, whereas orders submitted after cut-off time will be executed on the next banking day.
8:30 a.m. to 4:30 p.m.
Orders submitted after the relevant cut-off time on facsimile, or via the EQUILOR DIRECT system that are received by EQUILOR will be processed and forwarded for execution on the next banking day.
Complaint management You may file your complaint with our Client Service / Front Office staff on the phone at (+36-1) 430 3980 during customer service hours (Monday to Friday 8:30 a.m. to 5:00 p.m.), or by e-mail to the address panaszkezeles@equilor.hu